Grupo Alarcos · Conference paper · 2005
Evaluating collaborative applications from a knowledge management approach
Aurora Vizcaíno Barceló, Mario Piattini Velthuis, Manuel Ignacio Martinez Acuña, Gabriela Noemí Aranda Amaolo
Different focuses exist to evaluate collaborative systems. Since knowledge is becoming the most important asset of enterprises, we propose evaluating collaborative tools by using a knowledge management approach. To do so, we analyze six aspects of the knowledge management process, which are: knowledge creation, knowledge accumulation, knowledge sharing, knowledge utilization, knowledge internalization and knowledge integration and then propose a model to evaluate each one.
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