Grupo Alarcos · Journal article · 2008
A general view of quality models for Web portals and a particularization to e-banking domain
María Ángeles Moraga de la Rubia, Julio Córdoba, Coral Calero Muñoz, Cristina Cachero Castro
The success of Web portals has increased over time, in such a way that a portal user can choose among a wide variety of portals. Therefore, the presence of a Web portal in Internet will depend on its quality. In this chapter, several portal quality models are presented and compared. Moreover, one of the best portal quality model previously proposed has been adapted to the e-banking context. Finally, the new e-banking portal quality model has been compared with the original portal quality model, as well as with the main portal quality characteristics.