Grupo Alarcos · Journal article · 2013
Improving quality of business process models
Laura Sánchez González, Félix Óscar García Rubio, Mario Piattini Velthuis
Business process improvement is a key aspect for organizational improvement. We focus the business process improvement in the first stage of process lifecycle, design stage, because it is a means to avoid the propagation of errors to later stages, in which their detection and correction may be more difficult. Since business process improvement is centered in business process models, a proposal of certain steps based on measurement activities on conceptual models (measurement, evaluation and redesign) is described. The application of these steps in business process models produces an increase of the quality of them. Quality is defined as the level of understandability and modifiability, subcharacteristics of the usability and maintainability in ISO 9126. The steps for model improvement have been applied to a real hospital business process model. The model was modified by following expert opinions and modeling guidelines, thus leading to the attainment of a higher-quality model. Our findings clearly support the practical utility of measurement activities for business process model improvement.
On the same topic
- 2011 Business Process Model Improvement based on Measurement Activities
- 2013 Toward a quality framework for business process models
- 2017 A case study about the improvement of business process models driven by indicators
- 2012 Quality indicators for business process models from a gateway complexity perspective